Frequently Asked Questions
ARE YOU ACCEPTING NEW PATIENTS?
Yes, Fort Bend Rheumatology is currently accepting new patients. Call our office now to request a new patient appointment.
HOW DO I SCHEDULE A NEW PATIENT APPOINTMENT?
IS THERE A NO-SHOW FEE?
If there is no cancellation 24 hours prior to your appointment, there will be a $50.00 non-refundable no-show fee. Please call our office in a timely manner to cancel or reschedule your appointment. You will also get a text message and phone call reminder where you can cancel your appointment by choosing option 3.
HOW CAN YOU ACCESS MY PREVIOUS MEDICAL RECORDS?
There is a form on our website under the “New Patient Forms” tab. Click on the PDF file, “Release of Records to FBRA”, print and fill out the form. Once completed, you can drop it off at our office or email it to our front desk staff at email@example.com. We will fax this over to your doctor and request for your medical records to be sent directly to our office.
WHAT DO I NEED TO BRING FOR MY FIRST APPOINTMENT?
Please bring a form of identification, your insurance cards, and any pertinent medical records and we will scan them into your chart.
WHAT DO I DO IF I NEED TO CANCEL MY APPOINTMENT?
Call our office and we will gladly cancel or reschedule your appointment for you. You can also send us a message through the patient portal. Please cancel at least 24 hours prior or you may be charged a no-show fee.
DO I NEED A REFERRAL?
A referral is not required unless your insurance plan requires it. HMO insurance plans require referrals to be completed by your PCP. Please have a referral sent to our office prior to your appointment.
HOW EARLY SHOULD I ARRIVE?
We ask patients to arrive 15-20 minutes prior to your scheduled appointment. This allows sufficient timing for the check-in process as well as answering any questions you may have prior to your appointment. Remember, we are here to help you in any way we can.
WHATS THE CHECK IN PROCESS/WHAT TO EXPECT?
Upon arrival, we ask for your ID, your insurance card and we will also take your temperature. We will collect your copayment prior to your office visit. You will also be asked to fill out our registration packet which includes our office policies. Once we scan this information in, you can request us to give you a copy of any documents you have signed.
CAN I FILL OUT FORMS AHEAD OF TIME?
HOW CAN I ACCESS THE PATIENT PORTAL?
You can access the “Patient Portal” here. If it is your first time using our patient portal, contact our office and our front desk staff will give you a token number as well as send an email for you to register.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, credit/debit cards, money orders and checks.
WHERE CAN I GET MY LABS DONE?
For the convenience of our patients, we offer lab services right in our office with Quest Diagnostics.
DO YOU OFFER VIRTUAL APPOINTMENTS?
Yes, but only for established patients.
WHAT INSURANCES DO YOU ACCEPT?
We accept most PPO plans and some HMO plans. Please call our office so we can verify if we are in your network. We do not accept any Medicaid based plans.
Examples of insurances we do accept: Aetna, Blue Cross and Blue Shield, Boon Chapman, Humana, United Health Care, Humana etc.